We shall refund your payment if you decide to cancel your orders within 24 hours after your order status have been listed as processing and prior shipment except for the transaction fees charged which is non-refundable. Once your order status have been listed as complete and received an email for the tracking number, you are not allowed to do refund.
We offer a 7 days money back guarantee (from received date) for defective product, such as product(s) broken, dusted and diamond drop off. Beside the defective product, we are not allow to change / refund. All the transportation / shipping fees must pay by customers.
We also offer to change size, if you can’t fit the dress. Customer may contact our customer service within 3 days. The exchange is not including shipping fees. Shipping fees will be follow the weight price. Customer must return back the dress with good conditions, no perfume smell, no broken and with original dress tag.
Customers can Email / Whatsapp intent for a product return to email@example.com / 013-7979 759. Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement products(s) within 7 working days.